Terms & Conditions
Please see FAQ's for shipping information.
****Do not purchase our backdrop designs if you intend to use them for Digital Backdrop Template Creation. This is a breach of copyright and legal action will be pursued *****
Our preferred Method of payment is by PayPal as this is an instant payment to us.
We do offer Direct Deposit, however you MUST notify us if you are paying this way as we do not receive the notification from PayPal, which is what we use to pack and order products from. We need to check our main business account for the transaction.
Smaller props (not including backdrops unless RTS)- Within Australia, we pack 3 days per week, Tues-Thurs. Unless requested (and a small fee charged), we do not send with couriers outside these days. Please allow 3-5 business days for your order to be processed.We use Fastway and Startrack Air for majority of our shipping.
BACKDROPS-- We do not print onsite and our print house is located overseas. We aim for 4-5 weeks this may be slightly less or slightly more. Most orders sit at 4 week turn around. We are unable to predict any delays with shipping or customs. As soon as backdrop orders arrive they are rolled and packed right away and sent ASAP. Please do NOT rely on backdrop deliveries for specific sessions.
International orders-- As soon as orders are packed (We pack Tues-Thurs each week), we weigh and invoice separately for international postage. We are not responsible for any Customs or Duty Costs incurred for your country.
Out of stock items
Should your product/s be out of stock, we will contact you to advise this.
Our Canvas backdrops are all printed on cotton canvas . Like all artwork on canvas, we recommend you keep them safely stored and out of direct sunlight to get the longest life out of your backdrops.
Are the backgrounds/floors waterproof?
The canvas drops are NOT waterproof and not washable. When printing, the ink it laid on top of the material so if you try to use water on it, the ink will wipe off.
The mat floors ARE WATERPROOF. you can spot clean or scrub them down and then just hose them off. They are comings soon.
***WE DO NOT RECOMMEND YOU DO CAKE SMASHES ON THE DROPS WITHOUT USING PLEXIGLASS ON TOP. ICING WILL STAIN AND RUIN YOUR BACK DROPS.
NEW VINYL LINE COMING SOON !!!!
Colour: Colours may appear different on every monitor and screen device, Our printers, print in CMYK and What you view on the web is SRGB. While we do our best to match as close as possible there may be slight colour variations.
Ideally if you can lay your drops flat, they will always stay flat. Best storage is either on a hanging system or kept rolled in the tube provided.
By agreeing to the terms and conditions at checkout, you understand this information. No refunds or exchanges will be given once the backdrop has been ordered with the print house overseas. We also do not exchange or refund due to change of mind, incorrect finish ordered etc.
***The purchase of Intuition Backgrounds and Divine Miss Ruby Designs backdrops and props are for personal business use only. These are NOT to be used for hire/rent or for Digital Backdrop Sales. Should you be seen to be operating a business who hires or rents props or breaches copyright with our designs, we will no longer sell to you or anyone who assists in supplying our products to you. Legal action will be pursued. This measure is in place to protect our designs and the huge investments made into our business. Use of our backdrops for commercial use (other than personal studio use) is a breach of Copyright Laws in Australia. ***